If the product does not turn on by itself, press the Power button to turn it on. The Virtual Agent is currently unavailable. I cannot connect my old printer to my new Windows 7 The disc that came with the printer does not include Windows 7 The disk that came with it predates Windows 7, but that doesn’t matter. Follow these steps to check the condition of the paper. Operating System – Windows 7, Windows 8, Windows 8.

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Make sure to printfr it thoroughly. Find Solutions, ask questions, and share advice with other HP product owners. You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps.

Click the button that opens the Properties dialog box. Click File, and then click Print.

This product was designated to be returned to HP. You can follow the question or vote as helpful, but you cannot deskuet to this thread.

HP Deskjet 3840 Printer series User Guides

For photo paper, always load the rougher side of the paper facing up. Print a self-test report Press the Power button to turn the product on. Hi aukamp1, The downloadable version of the Windows 7 driver is not available from HP website. If the self-test report prints when slowly pushing the paper farther intry printing the original document again. Javascript is disabled in this browser.


Already have an HP account? Upgradeable from four-ink to six-ink printing option with purchase of an HP photo 58 ink cartridge. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Deskjjet small pieces of paper can cause paper feed issues.

Perform a reset Sometimes, restarting deskejt product can clear a paper feed issue. Please make a different selection, or visit the product homepage. To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. Asia Pacific and Oceania. Select your operating system and version.


Press in the latch on the rear access door, and then pull the door away from the product to remove it. Move the paper guide out. Thanks for your feedback, it helps us improve the site.

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HP Customer Support – Software and Driver Downloads

HP Deskjet Printer series. This could take up to 3 minutes, depending on your computer and connection speed. Adjust dedkjet paper settings in the print driver The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Remove all traces of paper found.

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Exact speed will vary depending on the system configuration, software program, and document complexity. If the required paper size is not in the drop-down list, follow these steps to create dekjet custom paper size. Clean the paper pick roller with a cotton swab moistened with distilled or bottled water.